Chapter 9. Understanding Civility and Cultural Competence


Revisit the questions you answered at the beginning of the chapter, and consider one option you learned in this chapter that might make you rethink how you answered each one. Has this chapter prompted you to consider changing any of your feelings or practices?

Rank the following questions on a scale of 1–4. 1 = “least like me” and 4 = “most like me.”

  1. I’m aware of the different categories of diversity and the various populations I may encounter.
  2. I think we sometimes go too far in trying to be sensitive to different groups.
  3. I think nearly everybody in our society has equal opportunity.
  4. It’s not my role to ensure equity and inclusiveness among my peers or colleagues.


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